AI is a workflow, not a feature

Name the trigger, the data, and the action. Then decide if a model belongs there. A chat box is not a strategy.

Start from the job

A language model is good at language, classification, generation, and choosing among a few tools when the input is messy. It is a poor database, a poor accounting system, and a poor substitute for a person who is legally accountable. Not every problem needs AI. Sometimes a simple rule or a database query is the better solution.

A minimum useful design

• A concrete trigger (a form, an email, a document, a queue item)
• A bounded task with examples of success and failure
• Approved tools, narrow functions, not “run SQL”
• Rules the model cannot override
• A human who can stop high-impact actions
• Traces you can inspect after the fact