An AI agent is a worker with tools and a job, not a personality in a chat window
In production, an AI agent takes a trigger, uses allowed tools, and either acts or waits for a person. It is not a chatbot with a name.
What it is
A chatbot answers in text. An agent can take an action in another system: create a ticket, update a CRM field, queue a refund for review. If the only output is text, you have an assistant, not an agent.
What you have to specify
Trigger, tools it may use, tools it must not use, and who reviews high-impact steps. If you cannot fill those four, you do not have an agent spec yet.
Need this built?
Tell us the job and the tools. We will say whether an agent is the right shape, or a simpler workflow is enough.