AI & Automation

Articles on AI & Automation written to help you decide what to build, automate or leave alone.

In this category

• An AI agent is a worker with tools and a job, not a personality in a chat window

  A practical definition: trigger, tools, business rules, logging and human review. How agents differ from chatbots and from scripts.

• Automate the spine with rules. Use AI where the input is messy.

  Where a language model belongs in a business workflow, and where a queue, a rule and a human should stay.

• AI is a workflow, not a feature

  Useful AI sits inside a trigger, rules, approved tools and human review. When to use a model, and when a rule is enough.